Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare.
In this episode, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation is shaping healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on their digital transformation journey. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout.
Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.
About Scott Schell:
Dr. Schell is an accomplished senior executive, surgeon, and healthcare futurist with over 30 years of experience spanning the healthcare, biotech, and technology sectors both in the US and globally. His leadership roles have included CEO, CMO, Chair, Director, and Executive Consultant, and he brings an extensive background that includes healthcare delivery and operations, pharma, medical devices, clinical trials, and data science.
In his leadership roles, Dr. Schell has a proven track record of driving growth, improving operational performance, and creating transforming innovation, through a variety of diverse healthcare contexts. He leads the development and implementation of large-scale population health and predictive analytics platforms at organizations like Alere, the Cleveland Clinic, and UPMC. A serial entrepreneur, he has founded and exited five healthcare startups and served as Managing Partner for a private equity firm with a portfolio of digital health assets.
Things You’ll Learn:
- Healthcare is undergoing a digital revolution, prioritizing patient experience, efficient call center operations, streamlined financial services, and enhanced access.
- AI and machine learning are pivotal in healthcare, boosting patient experiences, expediting authorizations, and optimizing operations.
- The healthcare industry needs to start digital transformation projects by identifying key solutions, embracing change management, and establishing an accountable leadership team.
- Dr. Scott warns against AI pitfalls like hallucination, offering tips for a robust transformation start.
- Dr. Scott stresses tech solutions, change management, and proactive leadership for successful automation.
Resources:
FEATURING
Scott Schell Phd MD MBAChief Medical Officer, Cognizant
