Tuesday, May 24, 2022 | 12:00 AM ET

Voices S1 Ep2: Collaboration Rather Than Disruption in Healthcare Innovation – featuring Chitra Nawbatt

General Catalyst differentiates itself by including established companies in their portfolio, tackling problems holistically and having an appetite for long-term, multi-year commitments. One of their guiding principles includes building deep relationships while, simply, listening. And it’s working; their approach is affecting major change in the healthcare technology sphere.

Chitra Nawbatt is the Global Head of Health Assurance Partnerships at General Catalyst, a global venture capital firm. Chitra leads strategic partnerships in the expansion and execution of the firm's Health Assurance mission to make quality healthcare more affordable and accessible. Before her career as a growth strategist, Chitra was the New York-based anchor for Reuters International TV, where her live broadcasts were seen by millions across the world. She is a graduate of Harvard Business School and the University of Toronto.

On this episode of Live at ViVE, Chitra joins Dr. Gautam Gulati and Dr. Jordan Shlain to discuss General Catalyst’s mission to invest in healthcare technology companies that aim to improve healthcare access and affordability worldwide. Chitra reflects on the meaning of Health Assurance, General Catalyst’s foundational focus on human-to-human connections, deep relationship building and collaboration rather than disruption. Listen in to learn how innovating with a 360-degree view of a problem addresses all stakeholder needs, while maintaining alignment of economic interests.

Topics Covered

  • The geographic locations in which General Catalyst invests
  • What qualities General Catalyst seeks in choosing portfolio companies
  • How Health Assurance, or a strong base-level of quality healthcare, encapsulates Chitra’s vision for innovation in healthcare
  • How collaboration rather than disruption is a key differentiator in General Catalyst’s approach
  • How the pandemic accelerated rapid, forward-thinking change in healthcare, specifically in telehealth
  • Why it’s important to expand the vendor-vendee relationship to multistakeholder deep relationship-building
  • How problem solving with a 360-degree view increases success and stakeholder – provider, patient and payor – adoption of change
  • The ways Chitra uses listening, mutuality and human connection to solve problems
  • How mutuality begets progress and success at work and in life

Connect with Chitra Nawbatt

Chitra on Twitter

Chitra on LinkedIn

Connect with Dr. Gautam Gulati & Dr. Jordan Shlain


Dr. Gulati on Twitter

Dr. Gulati on LinkedIn

Dr. Shlain on Twitter

Dr. Shlain on LinkedIn


Chitra NawbattInvestor and Growth Advisor, Investor and Growth Advisor

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