Podcast

Monday, Jun 19, 2023 | 12:00 AM ET

S2 E15: Reshaping the Patient Experience through DEI

Diversity, Equity, and Inclusion can be enablers of health equity.


In this episode, we feature Sarah Hassaine, Head of Global Diversity Inclusion at ResMed, who discusses her inspiration for working in healthcare and D&I, emphasizing the importance of equitable access to healthcare. ResMed takes a holistic approach to diversity, equity, and inclusion, integrating these values throughout the company and focusing on diverse teams and leadership to drive innovation and equitable practices. She explains how ResMed aims to reshape the patient experience by considering various dimensions of diversity and ensuring inclusivity in its design. Sarah also emphasizes the importance of tailoring D&I strategies to individual business goals and involving employees to foster an inclusive culture.


Tune in and learn about ResMed’s commitment to Diversity and Inclusion!


About Sarah Hassaine:

Sarah has a strong proven track record of delivering and leading evolving D&I programs and initiatives for the last eight years. She currently is leading a team that delivers the strategic design and implementation of a D&I strategy across ResMed, reporting to the CPO and Office of the CEO. She consults, advises, and upskills leaders globally; designs and delivers training in-house on diversity and inclusion values and best practices enterprise-wide; evaluates policies, accessibility, and facilities, and proposes changes that drive inclusion; and effectively manages partnerships to drive advocacy, sourcing, branding, engagement, and professional development opportunities. She has taken ResMed from 4 to 12 global ERGs, increased their Self-ID percentage by 4%, and created a hub full of resources and training. She has additional projects that consist of evolving our journey of diverse sleep and mask trials, branding, accessibility in products and packaging, and inclusive language. She is driven by developing and managing long-lasting initiatives that contribute towards building a culture where employees feel included, appreciated, and develop professionally. 


Sarah developed her career as a strong project manager in international development, business operations, and web design. She has 20 years of management experience and eight years on the people side of the business. She has spoken at nearly 100+ empowering business, diversity, and tech conferences, and guest writes for the San Diego Union-Tribune. She currently serves on the Boards of Planned Parenthood of the Pacific Southwest, the North San Diego Business Chamber, and the Kim Center for Social Balance. She is also a Mentor through Operations Connect for Veterans, DisabilityIN's Emerge Program, and UCSD's Triton Mentorship Program. She is part of the San Diego Diversity Council and recently graduated from the Wharton Business School.


Source


Things You’ll Learn:

  • ResMed is focused on building an inclusive culture and business, with support from executives, and they emphasize the importance of time, resources, and intentionality in achieving equity. 
  • There is ROI in diversity, equity, and inclusion.
  • Where one works determines how one must look at inclusion and diversity.
  • It’s important to understand the meaning of DEI in one’s business context and approach strategies with a neutral perspective.
  • Leveraging employees and involving everyone in the conversation is seen as crucial for driving an inclusive culture and achieving equity.


Resources:

FEATURING

Sarah HassaineGlobal Director of Diversity, ResMed

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